Professionnal Weibo for Companies

.

According to the statistics from Sina, there are more than 130,000 companies having Weibo accounts by the end of Feburary, 2012.
Most of them manage their weibo accounts by themselves and a small part of them use professional companies to manage.

.

.

What is the difference between these two kinds of accounts?

.

1. Introduction

Two condom companies: Durex and Donless will be taken as examples.

Durex is a world-wide famous condom producer.14 years after it entered Chinese market, Durex has taken over 30% of the market share in 2012. Durex uses a professional team to manage its weibo account.

durex logoThe other brand taken as an example here is called Donless. As a Chinese company, Donless was established in 1998 and now it has occupied 10% of the market. On weibo, it manages its account by themselves.

Deluxe logo

2. Design of the accounts

The weibo account for Durex is shown below:

Durex weibo acc

On the top, you can see its display piture, banner, following, follower and number of posts. If you scroll down, you can also see its bulletin board, links to its website, other accounts in its parent group and tags of this account.

Donless weibo acc

The other account, Donless account takes the same layout, but they don’t have links to the other accounts in its parent group.

3. Comparison
  • Background color:

Durex picks a dark blue background and Donless uses the default white background. As a product kind of taboo in China, a dark background helps create an environment of safety for customers.

  • Display picture:

Durex uses a DP with Durex logo and month, balloon, a cup cocktail.

Durex weibo DP

Durex weibo DP

Donless just put their logo as its DP.

Donless weibo DP

Donless weibo DP

Obviously, the former one feels more intimate and relaxed. On the contrary, Donless DP looks cold and

  • Banner:

Durex takes an banner with a joke, describing the size of their condoms as the size of pants.

Durex weibo bannerDonless uses its banner as a billboard, what it put is its product description.

Donless weibo banner

According to a report from Sina, the posts about humorous and funny stuff are the most interactive type of content on Sina weibo.

  • Bulletin board:

The content Durex puts in its weibo bulletin board is “best fans”(an activity held by Durex: one best fan is elected every week and winner can get some gifts from Durex). And only the title of  this activity without explanation is put in the board.

Durex bulletin boardDonless also puts content about its activity in the bulletin board. Different from Durex, Donless puts a long explanation with it. However, it is not convenient for visitors to read because of the limit of the size of the bulletin board.

Donless bulletin board

  • Tags:

The tags Durex uses are:

内涵 obscure
最粉丝 best fan
新至尊超薄 supreme ultra thin
亲密0距离 intimacy0distance
创意无限 unlimited creativity
安全放心 safe relieved
世界第一 world no.1
大胆爱 brave love
尽情尽性 release all emotion and sex

The tags Donless use are:

激情 ardor
超薄 ultra-thin
优质进口 high-quality imported
时尚 fashion
性福 happy sex
避孕套 condom
成人用品 adult products
健康行业 health industry

The difference between their tags is:

Durex uses tags which is close to customer. All its tags surround visitors and potential users.

The tags Donless uses surround its products and positioning of the company.

4. Analysis

From the comparison, it is quite obvious that the account run by a professional company is much more customers-oriented.  From the design of the backgroud, display picture, banner, bulletin board and tags, the professional team take customers’ feeling, user experience into consideration.

In this case, the theme of the Durex weibo account is easy, safe and relaxed.And the design of this weibo account is based  on this theme.

It shows the professionl company put profound knowledge and experience of Visual image design, consumptive psychology and other fields into the management of the account. For companies, it is not so easy to develop a team to consider as many details as a professional team does in the same time. For example, a professional weibo company can have experience in many industries at the same time which helps it to keep its leading position in knowledge. On the contrary, for companies who run their weibo account by themelves, they usually only focus on their industry, or even their own company.

However,  it is very difficult to measure the effect of the difference because it is the difference in weibo users’ feelings.

Not only the design of a weibo account, creating content and its promotion on weibo is also very important.  Read more about why professional content on weibo is different?

more articles about E-marketing in China